Mystery Shopper Jobs

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by S.H. 1119 views

Mystery Shopper Jobs

Mystery shopping is a tool used by market research companies or by companies themselves to measure quality of service, or compliance with regulation, or to gather specific information about products and services. The purpose and identity of the mystery shopper are generally not known by the company or service being evaluated. While this job isn't intended to fulfill your monthly expenses, it's an opportunity to earn some extra cash.

Beware of scams. Never pay money to join a company to become one of their shoppers. Make sure the mystery shopping company is a member of the Mystery Shopping Professionals Association (MSPA).

MSPA is the official organization responsible for regulating mystery shopping companies. The objectives of the MSPA is to establish professional standards for the industry, educate providers, improve quality of services for clients and shoppers and to promote members to other industry associations and prospective clients. Varying certification levels are offered to their members. See the MSPA site for details.

There are several reputable mystery shopping companies. The following companies are free to join: Best Mark, Sinclair Customer Metrics, Market Force, Intelli-shop and Experience Exchange. Once you register with these companies, the company will email you with shop offers based on your preferences, provide you with shop offers via their mobile app or you can browse the offers through the mystery shops online job board. You can search by zip code or city and select a radius within that location. You can then apply to the mystery shop of your choice.

Once approved, the mystery shop will assign a due date to complete the mystery shop on or before. You then have a limited time to log into their site and provide your feedback. If any purchases are made during your mystery shop, the company may grant a full or partial refund depending on the assignment given. Your chances of increasing your shop request approval can be based on multiple factors; you have previously worked with the mystery shop, have high shopper ratings, conduct your mystery shop timely with no prior cancellations or no shows, have an MSPA certification and have registered with IC Pro as an Independent Contractor.

A quality Mystery Shopper should be open minded and objective with each shop job. Following directions, detail oriented and strong memory retention are all skills that one should have to complete a detailed and concise report. Mystery Shoppers need to be friendly to hold conversations with the people at the mystery shop establishment. Providing honest feedback is also essential.

Mystery shopper jobs pay may vary depending on the mystery shopper job. Jobs can pay between $8 and $25 each. The more you shop and become a reputable shopper, the more you can get paid per job. Read this Forbes article to hear about one person's experience mystery shopping and how they saved their shopper earnings over time to purchase a car. Again, this is not intended to become a full-time career but a supplement to your existing income.

If you enjoy interacting with people, appreciate good service and would love to have some extra pocket money, then becoming a Mystery Shopper may be for you.

    • Night Crew Lead
      Giant Eagle 15136, PA, USA
      Voice of Guest, Mystery Shoppers). Respond to guest calls regarding product inquiries, special orders and product requests. Address customer care calls when appropriate. Provide coaching and feedback ...
    • Night Crew Lead
      Giant Eagle Pittsburgh, PA, USA
      Voice of Guest, Mystery Shoppers). Respond to guest calls regarding product inquiries, special orders and product requests. Address customer care calls when appropriate. Provide coaching and feedback ...
    • General Manager
      Cinepolis USA Gaithersburg, MD, USA
      ... Mystery Shopper Reports, Weekly Audits, Regional Manager Audits, and other compliance reports) • Assist with projections as needed including but not limited to ingesting, transferring and building ...
    • Front Office Mgr
      Hotel Monaco Baltimore Baltimore, MD, USA
      Meet or exceed levels of service required by the Mystery Shopper Survey, as well as the "guest comment card" return ratios. * Meet or come in under payroll and expense budgets. * Accountable for the ...
    • FOH Restaurant Manager - DCA Airport
      Master Concessionair, LLC Arlington, VA, USA
      ... Mystery Shopper Reports in a prompt and effective manner · Responsible for ensuring all storerooms and loading areas are clean and always organized Qualifications: · Associate degree or equivalent ...
    • Store Manager
      Stella McCartney New York, NY, USA
      ... and mystery shopping goals are met • Ensure client satisfaction resolving problems/complaints with optimal solutions and liaise with the team or other relevant colleagues to identify and solve ...
    • QSR General Manager
      Master Concessionair Newark, NJ, USA
      Address Mystery Shopper Reports in a prompt and effective manner * Responsible for ensuring all storerooms and loading areas are clean and always organized Qualifications * Associate degree or ...
    • Bartender Captain
      The Ned NoMad New York, NY, USA
      IIPP, worker's comp procedures, and allergy procedures) is adhered to at all times● Provide guests with craft cocktails and food forward dishes● Uphold Mystery Shopper guidelines and all Service ...
    • Bartender
      The Ned NoMad New York, NY, USA
      Uphold Mystery Shopper guidelines and all Service Standards * Assistant management with recruiting, training and in the moment problem solving during a busy service * Maintain a positive attitude ...
    • Commercial Property Manager
      Munich Airport NJ LLC Newark, NJ, USA
      Ensures consistent and quality across the program through Mystery Shopping, Surveys, audits and other methodologies * Ensures compliance of program with activities and regulations of the Port ...
    • Director of Learning & Development
      PeoplesBank York, PA, USA
      Work with Marketing Department to develop client survey and mystery shopper programs, to provide recommendations for improved client experience. * Work with Human Resources to develop engagement ...
    • Restaurant General Manager
      Master Concessionair Newark, NJ, USA
      Address Mystery Shopper Reports in a prompt and effective manner * Responsible for ensuring all storerooms and loading areas are clean and always organized Qualifications * Associate degree or ...
    • Assistant Manager
      Onvo Travel Plaza Greentown, PA, USA
      Customer Service Assures a pleasant shopping experience for all customers, responds to customer ... mystery shops are at or above brand standards. · Provide superior customer service to all of our ...
    • Retail Store Manager - Nassau County, Long Island
      Costello's Ace Hardware New Hyde Park, NY, USA
      As a company, we are dedicated to delivering an amazing shopping experience to every customer ... Scan Rate, Mystery Shop, Customer Survey, Training Hours Major Responsibilities: * Store financials ...