Mystery Shopper Jobs

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Mystery Shopper Jobs

Mystery shopping is a tool used by market research companies or by companies themselves to measure quality of service, or compliance with regulation, or to gather specific information about products and services. The purpose and identity of the mystery shopper are generally not known by the company or service being evaluated. While this job isn't intended to fulfill your monthly expenses, it's an opportunity to earn some extra cash.

Beware of scams. Never pay money to join a company to become one of their shoppers. Make sure the mystery shopping company is a member of the Mystery Shopping Professionals Association (MSPA).

MSPA is the official organization responsible for regulating mystery shopping companies. The objectives of the MSPA is to establish professional standards for the industry, educate providers, improve quality of services for clients and shoppers and to promote members to other industry associations and prospective clients. Varying certification levels are offered to their members. See the MSPA site for details.

There are several reputable mystery shopping companies. The following companies are free to join: Best Mark, Sinclair Customer Metrics, Market Force, Intelli-shop and Experience Exchange. Once you register with these companies, the company will email you with shop offers based on your preferences, provide you with shop offers via their mobile app or you can browse the offers through the mystery shops online job board. You can search by zip code or city and select a radius within that location. You can then apply to the mystery shop of your choice.

Once approved, the mystery shop will assign a due date to complete the mystery shop on or before. You then have a limited time to log into their site and provide your feedback. If any purchases are made during your mystery shop, the company may grant a full or partial refund depending on the assignment given. Your chances of increasing your shop request approval can be based on multiple factors; you have previously worked with the mystery shop, have high shopper ratings, conduct your mystery shop timely with no prior cancellations or no shows, have an MSPA certification and have registered with IC Pro as an Independent Contractor.

A quality Mystery Shopper should be open minded and objective with each shop job. Following directions, detail oriented and strong memory retention are all skills that one should have to complete a detailed and concise report. Mystery Shoppers need to be friendly to hold conversations with the people at the mystery shop establishment. Providing honest feedback is also essential.

Mystery shopper jobs pay may vary depending on the mystery shopper job. Jobs can pay between $8 and $25 each. The more you shop and become a reputable shopper, the more you can get paid per job. Read this Forbes article to hear about one person's experience mystery shopping and how they saved their shopper earnings over time to purchase a car. Again, this is not intended to become a full-time career but a supplement to your existing income.

If you enjoy interacting with people, appreciate good service and would love to have some extra pocket money, then becoming a Mystery Shopper may be for you.

    • Mystery Shopper No Experience Needed T-Team
      Sinclair Customer Metrics Middleburg, VA, USA
      As a Mystery Shopper you will be asked to assess the cleanliness, condition, customer service, and compliance of client locations. You may or may not need to make a purchase, depending on the client ...
    • General Manager
      Cinepolis USA Gaithersburg, MD, USA
      ... Mystery Shopper Reports, Weekly Audits, Regional Manager Audits, and other compliance reports) • Assist with projections as needed including but not limited to ingesting, transferring and building ...
    • Curbside Express Lead
      Market District Uniontown, OH, USA
      Understand all guest service initiatives and measurement tools (i.e. voice of guest, mystery shoppers). * Respond to guest calls regarding product inquiries, special orders and product requests
    • Grocery Lead - Bid
      Market District Pittsburgh, PA, USA
      Understand all guest service initiatives and measurement tools (i.e. voice of guest, mystery shoppers). * Respond to guest calls regarding product inquiries, special orders and product requests
    • Seasonal Sales Associate-TYSONS CORNER CENTER
      Bath & Body Works Tysons Corner, VA, USA
      What you'll contribute to the team • Deliver exceptional in-store shopping experience • Build a highly satisfied and loyal customer base through engagement, uncovering needs, making product ...
    • General Manager Aloft
      Real Hospitality Group New York, NY, USA
      Receive satisfactory scores from franchise or independent satisfaction surveys, (OSAT, GSS, GEI, SALT, Medallia) and RHG's mystery shopper program, and take action to correct any deficiencies
    • Food Service Manager at The Yard Milkshake Bar - Ashburn
      The Yard Milkshake Bar - Ashburn Ashburn, VA, USA
      Accountable for meeting or exceeding levels of service required by the Mystery Shopper Survey. * Ensure the proper image is being maintained by all team members with respect to grooming and uniform ...
    • Seasonal Sales Associate - Fashion Centre at Pentagon City
      UNTUCKit Arlington, VA, USA
      Create a fun, relaxed environment for customers to feel comfortable shopping * Actively maintain a tidy sales floor and stockroom * Be a self-starter when doing tasks * Juggle multiple customers at a ...
    • Task Force General Manager
      Fairfield Inn - Ocean City, MD Ocean City, MD, USA
      Receive satisfactory scores from franchise or independent satisfaction surveys, (OSAT, GSS, GEI, SALT, Medallia) and RHG's mystery shopper program, and take action to correct any deficiencies
    • Part-Time Sales Associate: Rent the Runway Pop-up (Georgetown)
      Leap Services, Inc. Washington, DC, USA
      You will not only provide an exceptional shopping experience in-store but assist customers virtually on an appointment basis and fulfill orders out of the store and ship to customers directly. You ...
    • Sales Associate - Hiring Immediately
      Aldi 20598, VA, USA
      You'll enhance the customer shopping experience by working collaboratively with the ALDI team and providing exceptional customer service. Position Type: Full-Time Average Hours: 32-40 hours per week ...
    • Deli Lead
      Giant Eagle Richfield, OH, USA
      Understand all guest service initiatives and measurement tools (i.e. voice of guest, mystery shoppers). * Respond to guest calls regarding product inquiries, special orders and product requests
    • Operations Manager
      Hyatt Place Poughkeepsie Poughkeepsie, NY, USA
      ... mystery shopper program, and take action to correct any deficiencies. Associate Satisfaction: -Recruit, select, train, motivate and manage associates whom you have been assigned to deliver guest ...
    • Experienced Sales Associate at Full Body Balance Living
      Full Body Balance Living Hagerstown, MD, USA
      Sales * Providing a safe and sterile shopping environment * Fulfilling online orders * Unloading and Stocking product * Provide metaphysical services that are not limited to but may include for ...
    • Personal Shopper
      Walmart Frederick, MD, USA
      Personal Shopper Are you ready to be part of a fast paced work environment that is transforming the grocery shopping experience? As a Walmart Personal Shopper that's just what you'll be a part of
    • Customer Service Representative
      Wegmans Food Markets Ashburn, VA, USA
      E-Commerce Store Shopper * Custodian * Dishwasher * Product Stocker * Restaurant Foods Customer Service (Positions in Pizza, Sub Shop, Sushi, and more!) * Fresh Foods Customer Service (Positions in ...
    • QSR General Manager
      Master Concessionair, LLC Newark, NJ, USA
      ... Mystery Shopper Reports in a prompt and effective manner • Responsible for ensuring all storerooms and loading areas are clean and always organized QUALIFICATIONS • Associate degree or equivalent ...
    • Director of Learning & Development
      PeoplesBank York, PA, USA
      Work with Marketing Department to develop client survey and mystery shopper programs, to provide recommendations for improved client experience. * Work with Human Resources to develop engagement ...
    • Price Rite - Front End Manager
      Price Rite Harrisburg, PA, USA
      Transaction journals, check override reports, negative entries, cash control, refunds, promotions, mystery shopping, and Front End Culture standards. * Maintains all Shrink Initiatives. * Ensure that ...
    • Customer Service Representative
      Wegmans Food Markets Reston, VA, USA
      E-Commerce Store Shopper * Custodian * Dishwasher * Product Stocker * Restaurant Foods Customer Service (Positions in Pizza, Sub Shop, Sushi, and more!) * Fresh Foods Customer Service (Positions in ...
    • Food Runner (Seasonal) - Dumbo House
      Soho House & Co. New York, NY, USA
      Upholds Mystery Shopper guidelines and all Service Standards. * Informs and gets verbal consent of Manager for all breaks including meal breaks, rest breaks, bathroom breaks, etc. * Greets all guests ...
    • Janie and Jack Sales Associate
      Janie and Jack LLC New York, NY, USA
      With the support of your leaders, you will provide exceptional service, and be empowered to make the Janie and Jack shopping experience enjoyable for every one of our customers. What You Do • ...
    • Seasonal Sales Associate - Woodbury Common Outlet
      Furla Spa C.F.-US - streamline Central Valley, NY, USA
      The company is present in 100 countries with more than 450 single-brand shops situated on the most prestigious international shopping streets, a distribution network with over a thousand official ...
    • Garden Shop Sales Associate
      Witherspoon Pike Enterprises Inc Durham, NC, USA
      Ensures that all merchandise is presented in a way that is consistent with the premium shopping experience that Witherspoon Rose Culture desires to display. * Ensures that the retail area and ...
    • Sales Associate - Morning Cashier
      EXPRESS Washington, PA, USA
      Tanger Outlet The Sales Associate is responsible for providing a great in-store shopping experience for customers. The Sales Associate assists with additional tasks including, but not limited to ...
    • Sales Associate SEASONAL
      Showcase King of Prussia, PA, USA
      With 100+ permanent stores in North America's best shopping centre's plus a growing ecommerce business at ShopAtShowcase.com, Showcase offers the most fun, interactive, new, and unique products ever ...
    • Bartender
      The Ned NoMad New York, NY, USA
      Uphold Mystery Shopper guidelines and all Service Standards * Assistant management with recruiting, training and in the moment problem solving during a busy service * Maintain a positive attitude ...
    • Seasonal Sales Associate - 5th Ave.
      UNTUCKit New York, NY, USA
      Create a fun, relaxed environment for customers to feel comfortable shopping * Actively maintain a tidy sales floor and stockroom * Be a self-starter when doing tasks * Juggle multiple customers at a ...
    • Weekday Sales Associate
      Express Toms River, NJ, USA
      Location: ___Ocean County Mall_______ The Sales Associate is responsible for providing a great in-store shopping experience for customers. The Sales Associate assists with additional tasks including ...
    • Part Time Sales Associate, New York, New York
      SMCP New York, NY, USA
      Generous Shopping Discount- 50% off retail * Competitive hourly base pay + Commission compensation structure * Fun/collaborative, team-oriented work environment * Career growth opportunities * Fun ...
    • Front Office Manager
      Kimpton Hotels & Restaurants Philadelphia, PA, USA
      Meet or exceed levels of service required by the Mystery Shopper Survey, as well as the "guest comment card" return ratios. * Meet or come in under payroll and expense budgets. * Accountable for the ...
    • Seasonal Customer Service Representative - $500 Sign-On Bonus
      Smithfield Foods Toano, VA, USA
      Overview Brighten your holidays with a rewarding seasonal job and earn extra money for Holiday shopping! At Smithfield Specialty Foods we are looking for friendly, qualified professionals to fill a ...
    • Sales Associate/Style Guide
      Indochino Philadelphia, PA, USA
      That means no back room full of products and no "can I get this in a different size?" An INDOCHINO Style Guide does just what the name implies: a little like a personal shopper, you'll be helping ...
    • Sales Associate-Palisades Center-0815
      Pacsun West Nyack, NY, USA
      Supports high standards of organization and cleanliness, promoting safe working and shopping environment to maximize the customer experience * Upholds and complies with all company policies as ...
    • Part-time Sales Associate: Mack Weldon (Domain)
      Leap New York, NY, USA
      You will not only provide an exceptional shopping experience in-store, but assist customers virtually on an appointment basis and fulfill orders out of the store and ship to customers directly. You ...
    • Estate Sales Associate
      Blue Moon Estate Sales of Greensboro Greensboro, NC, USA
      Control crowds, and keep shoppers out of specified areas * Negotiate pricing during the sale * Deliver excellent customer service * Check customers out using our P.O.S. system * Accurately input ...
    • Sales Associate (Tyson Corner)
      OAK+FORT Tysons Corner, VA, USA
      Support cleanliness and maintenance of physical store to create a safe and comfortable shopping experience * Adhere to loss prevention policies to prevent external and internal theft Requirements
    • Sales Associate - Optical
      Vista Optical in Select Military Exchanges Andrews Air Force Base Census Designated Place, MD, USA
      Exclusively serving military personnel and their families, Vista Optical offers the convenience of on-base shopping with value pricing. For more details about Vista Optical in select military ...
    • Sales Associate: HOBO (Georgetown)
      Leap Washington, DC, USA
      You will not only provide an exceptional shopping experience in-store but assist customers virtually on an appointment basis and fulfill orders out of the store and ship to customers directly. You ...
    • Sales Associate: Naadam/Little Words Project/HOBO (Georgetown)
      Leap Services, Inc. Washington, DC, USA
      You will not only provide an exceptional shopping experience in-store but assist customers virtually on an appointment basis and fulfill orders out of the store and ship to customers directly. You ...
    • Sales Associate
      Finish Line Woodbridge, VA, USA
      Here are a few of the duties and responsibilities you can expect as a Sales Associate with Finish Line and Finish Line Macy's: · Assisting and Engaging customers to provide a premium shopping ...
    • Sales Associate
      Ashley HomeStore Fairfax, VA, USA
      Full-Time Career Opportunities Do you think you have what it takes to turn shoppers into buyers? Our Sales Associates are a major driving factor behind Ashley Furniture's success and expansive growth ...
    • Customer Service Representative
      Hotels at Home Fairfield, NJ, USA
      What You'll Do · Build a relationship with the customer throughout the call · Service customers with pre-and-post order inquiries (shopping assistance, returns, replacements, refunds, delivery ...
    • Personal Shopper - Fine Watches
      PRTNR Recruiting New York, NY, USA
      We are now seeking a talented Personnel Shopper in Fine Watches to join our client's New York team. Our client is the world's leading online luxury and fashion retailer. Passionate Fine Watches ...
    • Sales Associate
      Against All Odds Vienna, VA, USA
      Sales Associates are in charge of our customer-first philosophy and are essential in delivering the best customer shopping experience possible. Reports To : Store Manager, Assistant Manager Major ...
    • Sales Associate ( Marlo )
      Marlo Furniture Rockville, MD, USA
      Do you think you have what it takes to turn shoppers into buyers? Are you a passionate and motivated team player? As a leading home furnishing manufacture, Marlo Furniture is looking for a retail ...
    • Sales Associate
      The Spice & Tea Exchange Alexandria, VA, USA
      Stellar customer service - Being an ambassador of our brand providing a world-class shopping experience. * Ability to multi-task in a fast-paced environment and understand/follow priorities * Strong ...
    • Sales Associate
      Cycle Gear Springfield, VA, USA
      We provide an outstanding shopping experience and deliver exceptional customer service. Sales Associates are responsible for hitting their daily/weekly/monthly sales goals * Maintain store aesthetics ...
    • Sales Associate
      Buoy Collective Hyattsville, MD, USA
      Please read through our guidelines to see what we are doing to ensure a healthy shopping experience at -19 Company Description About Us: Buoy bü-ē (verb) A: keep (someone or something) afloat. B ...
    • (USA) Personal Shopper Lead - Sam's
      Sam's Club Freehold, NJ, USA
      Position Summary... What you'll do... Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback ...
    • (USA) Personal Shopper - Sam's
      Sam's Club Hagerstown, MD, USA
      Position Summary... What you'll do... Develops and supports Membership by providing information on Membership benefits, promoting the value of Company products and services, processing Memberships ...
    • Sales Associate
      Lovesac Hokendauqua, PA, USA
      You will identify the customers needs through utilization of the Lovesac proprietary selling process through demonstrating, quoting and closing sales, providing a customized shopping experience. In ...
    • Sales Associate
      J McLaughlin Darien, CT, USA
      As brand ambassadors, Sales Associates are the experts in taking care of clients, selling, and creating a unique shopping experience with new and existing customers. About the Role Essential ...
    • Part-time Sales Associate - Kings Plaza
      Aeropostale New York, NY, USA
      Engage and connect with customers to create an amazing shopping experience. * Achieve and exceed sales goals by executing our selling strategy. * Share product knowledge with customers to maximize ...
    • Sales Associate, Full Time (Merchandising)
      Gap Greensburg, PA, USA
      From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the ...
    • Outbound Personal Shopper
      FreshDirect New York, NY, USA
      The FreshDirect Personal Shopper, Outbound is responsible for packing grocery items and other goods, scan items for order completion, and ensures the customer's goods are well protected. This role ...
    • Sales Associate
      THE PAPER STORE Norwalk, CT, USA
      Sales associates are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Sales Associates responsibilities also include following ...
    • Sales Associate - Meatpacking
      Theory New York, NY, USA
      Operations Leader: ● Ensure all functions of the store are maintained to support a superior shopping-experiences ● Uphold store standards and policy and procedures daily ● Assist in the ...
    • Sales Associate (PT/LT/OC)
      Goodwill Industries of Akron Wadsworth, OH, USA
      But, customer service is always your number one priority--whether serving shoppers or donors!You greet every single person that approaches with your warm smile, no matter how busy you are.You ensure ...
    • Freezer, Outbound Personal Shopper
      FreshDirect New York, NY, USA
      Brief Description The Freezer Department Personal Shopper is responsible for packing grocery items and other goods, scans items for order completion, and ensures the customer's goods are well ...
    • Experienced Sales Associate
      fhs Bel Air, MD, USA
      Our products are hand selected and of the highest quality to uphold a set of fundamental and ethical principles that support responsible shopping and illuminate a mindful way of life. We emphasize ...
    • Sales Associate
      Extreme Bargain Bins Binghamton, NY, USA
      Sales Associate Part-Time, Up to 30 Hours Per Week Are you ready to be part of a fun, engaging, and downright cool shopping experience? Extreme Bargain Bins is revolutionizing how discount retail is ...
    • Personal Shopper / Stylist
      ShopShops Central Valley, NY, USA
      ShopShops is looking for talent in Central Valley, NY to host livestream shopping events on our shopping platform at the Woodbury Outlets. The best candidates will have an eye for product curation ...
    • Sales Associate
      Xchange Technology Rentals LLC Chapel Hill, NC, USA
      You will: - Have daily sales goals - Provide Superior Customer Service - Have an eye for detail - Create flat lays for social media - Be that personal shopper that people remember - Be a product ...
    • Sales Associate
      Oliver Peoples New York, NY, USA
      GENERAL FUNCTION The Sales Associate promotes and sells the Brand's products by ensuring consistent delivery of an excellent shopping experience for all customers. MAJOR DUTIES AND RESPONSIBILITIES
    • Sales Associate
      Rack Room Shoes Lancaster, PA, USA
      Create an excellent shopping experience for our customers through awareness and company service standards. Positive attitude, willingness to serve and well informed. Sales and assistance Promotion of ...
    • Sales Associate, goop Bond St.
      goop New York, NY, USA
      Pioneering the contextual commerce platform, goop allows readers to shop with meaning. goop is one of the rare places on the web where food, shopping, and mindfulness collide--where the ever-evolving ...
    • Sales Associate (Queens Center Mall -Kiosk)
      GIAQOMO LLC Elmhurst, NY, USA
      * Help customers pick up right where they left off in their shopping journey. * Explore individual needs and provide hands-on demonstrations of the latest and greatest products. * Side-by-side selling
    • Sales Associate
      Waitrose New York, NY, USA
      As a Sales Associate, you will be responsible for exceeding our customers' evolving expectations by providing "best in class" customer service and a pleasant and fulfilling shopping experience
    • Sales Associate
      Against All Odds White Plains, NY, USA
      Sales Associate are in charge our customer-first philosophy and are essential in delivering the best customer shopping experience possible. Reports To : Store Manager , Assistant Manager Major ...
    • Sales Associate
      Famous Footwear New York, NY, USA
      Excited to create exceptional shopping experiences, make our stores look great and display our top name brands Apply today to join our mission of making everyone feel a little famous! Famous Footwear ...
    • Sales Associate
      MacKenzie-Childs Aurora, NY, USA
      Create a positive selling experience that encourages customer shopping. * Create, at all times, a customer experience that upholds MacKenzie-Childs standards * Demonstrate a proactive approach to ...
    • Sales Associate
      DYLANS CANDY BAR LLC New York, NY, USA
      Maintain store standards that support the visual presentation direction and enhance the customer shopping experience; recover and replenish the store as needed * Escalate any issues/complaints to ...
    • Sales Associate - Smile-Maker - F/T
      Wild Birds Unlimited Cherry Hill, NJ, USA
      ... shopping experience. Our store associates are all Certified Bird Feeding Specialists who, as part of their sales responsibilities, enjoy the opportunity to educate and share experiences related to ...
    • Seasonal Shipt Shopper
      Shipt Tabor, NJ, USA
      As a Shipt Shopper, you will: * Use the app to accept, shop, and deliver orders to Shipt members in your area. * Interact with the people who make your community special. * "Bring the magic" with ...
    • Senior General Manager- Westfield Garden State Plaza
      Unibail-Rodamco-Westfield Paramus, NJ, USA
      Become the voice of the shopper while also delivering insights and trends related to the trade-area ... Mystery Shop Result * Health & Safety * Energy Consumption Management COR
    • Assistant General Manager
      Unibail-Rodamco-Westfield Paramus, NJ, USA
      Manage corporate shopping center policies and procedures as related to front-of-house and back-of ... Mystery Shop Result CORE COMPETENCIES Drives for Results * Action oriented taking on new ...